Order cancellation
We move fast to get our orders packed and dispatched as fast as possible. If your order hasn't already been dispatched, we should be able to cancel your order.
- Please note that some orders may not be able to be changed or cancelled once the order has been accepted by infinitydive.
- If you need to cancel an online order that has not yet been shipped, please contact us.
- No order shall be binding until it is accepted by InfinityDive. An individual contract for the supply of Products, on these policies, is formed on acceptance by InfinityDive of an order from the Customer.
- InfinityDive reserves the right to accept any order in whole or in part. Where we makes a part delivery of any order, such delivery shall constitute a separate contract. No order may be cancelled or varied after acceptance by InfinityDive.
In-store pickup policy
In Store Pick up orders will be available for collection in store for a period of 1 month if the product is in stock; if the order isn’t collected by this point, $10/day storage fees may apply unless a prior arrangement is made with InfinityDive.
Trip / Event cancellation policy
No refund for cancel request made less than 24 hours.
Courses cancellation policy
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- There will be a payment deadline announcement to all participants, no late fee will be accepted.
- If you cancel or transfer your course due to personal reasons, you need to pay an administration fee starting from $98, which will incur within the paid fee.
- If the new course is of a higher value than the original booking, the difference must also be paid. No exceptions.
- If special circumstances or ocean conditions cause the necessary cancel on activities of the day, our students or participants who paid will get the fee convey into credit point. No direct cash return.
- If any paid fees are cancelled after 14 days due to personal reasons, the full payment will be converted into company credit points. If cancelled 7 days before departure, fee will refund by 50% deducting from the conversion payment company credit points. If the payment is made within seven days before departure, there will be no refund.
- Before payment for any activity or course, the company reserves the right to change the price, and participants must take the initiative to confirm the relevant changes.
- If an emergency medical condition manifests within 24hrs of your course start time, proof must be provided in order to transfer your course at a reduced rate depending on the case.
- If you have indicated yes to any of the questions on our dive conditional from, then one will need to be provided at the time of booking or 14 days prior to the course start date. Once you are fit to dive unconditionally, cancellation procedure will apply the above conditions. Failure to do so will result in forfeit of the course and rebooking will be at full cost.
Special Conditions
Special circumstances will deal in case-by-case manner as such medical conditions, verbal instructions, unconditional payment, etc.
Credit points
The credit points of the company after the refund can be purchased for any consumption within the company, and it will take effect forever indefinitely.
